Nordman Algorithms aims to perform our business with putting customer’s needs and interest in the center of attention and follow the desired demands and specifications. Our target is profitable and sustainable cooperation.
The responsibility of the client includes testing and using the product at his or her own risk. Nordman Algorithms carries no responsibility for the profit loss, third party claims or any other possible losses connected to the usage of the product.
Terms and Conditions
By using nordman-algorithms.com you agree legally required to submit and follow these Terms & Conditions. If following terms are not suitable for you, please note that you are prohibited to use the website.
We guarantee to maintain the confidentiality of your trading system. We prove never to do reselling or publishing your trading system, including the trading ideas or specificities. A Non-Disclosure Agreement protects intellectual property data, including the system specifications receipt disclosure. No obligations on our behalf concerns:
– information that was familiar before knowing any customer’s Confidential Information;
– information that became public with no illegal actions of Recipient;
– information that reached us from a third party with no restriction for usage or disclosure;
– information that we developed on the independent basis with no usage of the Confidential Information.
Testing and Support
The customer is responsible for testing. We provide a lifetime support for the software according to the original specifications. Support includes corrections of major bugs, obvious differences from the original specifications within possibilities, installation support.
The support stage is usually the most prolonged and intense stage of a project. On this stage, you as a customer review the developed software to ensure that it is implemented in accordance with your needs and requirements. While we always perform the beta testing by ourselves, there could be cases of misunderstandings, trading platform related issues, other specific errors caused by incorrect usage of the software. These issues are assessed during the support stage and are fixed in a tight connection with you, extracting log files and screenshots of detected errors, connecting remotely and executing any other procedures needed.
For all our customers we provide an extensive support that includes a lifetime guarantee for bug fixing, software installation help, fine-tune amendments and tutorials on software usage.
A Customer is obliged to supply information in a written form and provide the whole range of custom indicators or external applications required to complete the project. In the situation of inadequate information or other inconsistency, we may contact you. Nevertheless, we carry no responsibility for the possible misconception that occurred due to not accurate description. Extra charge for the additional work may take place as well.
A Customer is responsible for the testing of the program, to verify that the product corresponds to the need and mentioned specifications. To report any error or trading issue it is required to endow access to the logs, screenshots or other suitable documentation.
Foreign exchange trading includes high risk-level and leverage degree, which may be unsuitable for you as an investor. Please take into consideration your experience level, objectives, and risk attitude before the investment. Please consider the possibility of losing partially or fully your initial investment, so avoid investing sums, which are not affordable for you to lose. Please review all the possible investment risks and consult an independent financial advisor in case of doubts.
We are able to receive payments via several channels: by credit card upon issuing an e-invoice on your email, or by direct bank (wire) transfer. Majority of our payments are processed via PayPal, however if you have any issues with this system, feel free to contact us on this and we will find a payment solution that suits you.
The customer may request for a refund at any time before the compiled assembly or the source code of the requested software are sent to him, or in case of unpredicted technical issues that make impossible to code the requested trading software and the customer doesn’t want to amend the requirements to fit the existing technical solution.